Shipping policy

Shipping Policy

 

Last Updated:  19th July 2026

Welcome to Nexuramart! We are committed to delivering your orders accurately, in good condition, and always on time. Please read our shipping policy carefully to understand how we process, dispatch, and deliver your orders across India.

1. Order Processing Time

  • All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays).

  • Order processing includes verifying the order, conducting quality checks, packing, and handing the package over to our delivery partners.

  • Note: For Cash on Delivery (COD) orders, the processing time begins only after the order is verified by you (via an automated WhatsApp message or phone call).

2. Estimated Delivery Timelines

We deliver Pan-India. Once your order is dispatched, the delivery time depends on your geographic location. Here are the estimated transit times:

  • Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, etc.): 2 to 4 business days

  • Tier 2 & Tier 3 Cities: 4 to 7 business days

  • North East India, J&K, and Remote Areas: 7 to 10 business days

Please note that these delivery timelines are estimates. Occasional delays may happen due to extreme weather conditions, regional festivals, or unforeseen logistical issues with our courier partners.

3. Shipping Charges

  • Prepaid Orders (UPI, Cards, Net Banking): We offer Free Standard Shipping on all prepaid orders across India.

  • Cash on Delivery (COD) Orders: A nominal COD handling fee (e.g., ₹50 - ₹99) is applied at checkout. This fee goes directly to our courier partners for the cash collection service and is strictly non-refundable.

4. Cash on Delivery (COD) Terms

  • COD is available for the majority of serviceable pin codes across India.

  • To prevent fraudulent orders, all COD orders are subject to a mandatory verification process via phone call or WhatsApp before dispatch. If an order remains unverified for 24 hours, it will be automatically canceled.

  • Please ensure that someone is available at the provided delivery address with the exact cash amount at the time of delivery.

5. Order Tracking & Delivery Partners

  • We partner with top-tier Indian courier services (such as Delhivery, BlueDart, Xpressbees, Shadowfax, and Ecom Express) to ensure safe and trackable deliveries.

  • As soon as your order is dispatched, you will receive a tracking link via SMS, Email, or WhatsApp. You can use this link to check the live status of your package at any time.

6. Pin Code Serviceability

While our logistics network covers over 29,000 pin codes in India, certain highly remote areas may not be serviceable.

  • You will be notified at checkout if your pin code is unserviceable.

  • If an order is accidentally accepted for an unserviceable area, our team will notify you within 24 hours and issue a full refund immediately (for prepaid orders).

7. Failed Deliveries & RTO (Return to Origin)

Our delivery partners will typically make up to 3 delivery attempts. A delivery may fail and be returned to our warehouse if:

  • The shipping address provided during checkout is incomplete or incorrect (e.g., missing house number or landmark).

  • The customer is consistently unreachable on the provided phone number.

  • The customer refuses to accept the delivery.

If a prepaid package is returned to us (RTO) due to incorrect customer details or unavailability, we will contact you. We can arrange a re-shipment (which may require you to pay a secondary shipping fee) or issue a refund minus the original shipping costs incurred by us.

8. Contact Information

If your package is delayed, or if you have any questions regarding your shipment and tracking status, please reach out to our support team:

  • Store Name: Nexuramart

  • Phone/WhatsApp Support: +91 7004737056