Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to have a great experience. If you are not entirely satisfied with your purchase, we are here to help.

Our return and refund policy lasts for 7 days. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The return request must be raised within 7 days of the delivery date.

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in the original packaging with all tags, accessories, and manuals intact.

  • You must have the receipt or proof of purchase.

Important Note for Damaged/Defective Items: To claim a return or refund for an item that arrived damaged, defective, or missing parts, a clear, uncut unboxing video is strictly required. This helps us raise the issue with our courier and supplier partners.

2. Non-Returnable Items

Certain types of goods are exempt from being returned due to hygiene and safety reasons. These include:

  • Innerwear, swimwear, and intimate apparel.

  • Health and personal care items.

  • Customized or personalized products.

  • Gift cards and downloadable software products.

  • Items marked as "Final Sale" or "Clearance."

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team via Phone or WhatsApp at +91 7004737056.

  2. Provide your Order ID, full name, and the reason for the return.

  3. If the item is defective or damaged, please attach the unboxing video and clear photos of the issue.

  4. Once your return is approved, we will provide you with the return shipping address or arrange a reverse pickup (depending on your pin code serviceability).

4. Shipping Costs

  • Defective/Incorrect Items: If you received a damaged or incorrect item, we will bear the return shipping costs or arrange a free reverse pickup.

  • Customer Preference: If you are returning the item because you changed your mind or ordered the wrong variant, you will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.

5. Refund Process

Once your returned item is received and inspected by our warehouse/supplier, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed promptly.

  • Timeline: The refunded amount will automatically be credited to your original method of payment (e.g., UPI, Bank Account, Credit/Debit Card) within 5 to 7 business days.

  • Prepaid vs. COD Orders: For Cash on Delivery (COD) orders, our team will ask for your UPI ID or Bank Account details via our official contact number to process the refund.

6. Late or Missing Refunds

If you haven’t received a refund within the 5-7 business day window:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted to your statement.

  3. If you have done all of this and still have not received your refund, please contact us immediately at +91 7004737056.

7. Contact Us

For any questions regarding your return or refund, please reach out to us:

  • Phone/WhatsApp: +91 7004737056